Shipping policy
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Shipping Policy
Last updated: August 17, 2026
Free worldwide shipping 🎃
Every Pranki order ships free, anywhere we deliver. No minimums, no surprise fees at checkout.
Processing time
Orders are processed within 1–3 business days after your payment is confirmed. During high-demand periods (like the Halloween season), processing may take an extra day or two. You'll receive a confirmation email as soon as your order is on its way.
Delivery time
Estimated delivery is 7–14 business days after processing, depending on your destination. Most orders to the United States, Canada, the United Kingdom and Australia arrive within this window. Some international destinations may take up to 20 business days. Delivery times are estimates, not guarantees — carrier delays, customs processing and peak-season volume can occasionally add time.
Ordering for Halloween? We recommend placing your order by October 10 to comfortably receive it before October 31.
Tracking
Every order includes tracking. You'll receive your tracking number by email within a few days of your order shipping — it can take 2–5 days for tracking information to become active once assigned. You can follow your package at any time on our Track Your Order page.
Customs, duties and taxes
Orders shipped outside the United States and Canada may be subject to import duties, taxes or customs fees, which are determined by your local customs authority. These charges, if any, are the recipient's responsibility. Customs processing may also add to delivery time — this is outside our control.
Wrong address
Please double-check your shipping address before completing your order. If you notice an error, contact us at hellopranki@outlook.com as soon as possible — we can usually update the address if the order hasn't shipped yet. We are not responsible for orders delivered to an incorrectly entered address, but we'll always do our best to help.
Lost or stuck packages
If your tracking hasn't updated for more than 10 business days, or your order hasn't arrived within the estimated window, contact us at hellopranki@outlook.com. If a package is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.
Questions?
Reach us anytime at hellopranki@outlook.com. We're happy to help.