Refund policy

Return & Refund Policy

We offer a 30-day return policy — you have 30 days after receiving your item to request a return. This is part of our 30-Night Glow Guarantee: if the lamp isn't a hit at bedtime, we'll make it right.

To be eligible for a return, your item must be unused, in its original condition and original packaging, including any free gift included with your order. You'll also need the receipt or proof of purchase.

To start a return, contact us at hellopranki@outlook.com and we'll guide you through the process, including the return address and instructions. Items sent back without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damages and issues
Please inspect your order upon reception and contact us right away if your item is defective, damaged, or if you received the wrong item. Send us a photo or short video of the issue — in most cases we'll ship a free replacement or issue a full refund without requiring you to send anything back.

Exchanges
The fastest way to get the style you want is to request a return for the item you have and place a new order once your return is accepted.

European Union — 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds
Once we've received and reviewed your return (or your photos, for damaged items), we'll notify you of the outcome. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to process the refund. If more than 15 business days have passed since your return was approved, contact us at hellopranki@outlook.com.